Terms and Conditions

Shop Terms

By using this website, you agree to be bound by these terms and conditions which together with our privacy policy govern Sensoria’s relationship with you while you use this website.

The term ‘Sensoria’ or ‘us’ or ‘we’ refers to the owners of the website whose company registration number is 6644266. The term ‘you’ refers to the user or viewer of our website.

Prices

All prices are in pounds sterling (GBP). 
Please note, VAT is included in the prices shown.

Stock

We only sell brand new products, not used items.
Most products are carried in stock and can be dispatched quickly. Items which are not onsite can take longer to be ready for dispatch. We will try to keep you informed of the progress of your order. 

SECURE WEB ORDERING AND CREDIT CARD PAYMENT THROUGH PAYPAL

We use PayPal to process our transactions. They’re reliable, secure and you don’t need an account in order to use the service.

Cancellations

If you want to cancel your order, please notify us as soon as possible. It may be that your order will already have been dispatched and we are unable to recall it. We cannot guarantee to cancel items from an order. The only opportunity we have to cancel is when waiting for product that is out of stock. Cancellation requests must be logged via our support area, quoting your order number.

Guarantees and Returns

We will only replace items that are defective or sent in error. Please see our refund and returns policy for more information.

This is subject to you notifying us of the problem and returning the book to us within thirty days of receipt of the goods and providing a description of the damage or defect. Please contact us before returning items. Report faulty items via our support area and we will give you return instructions.

Governing Law and Jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

Contact us

If at any stage in the ordering process you encounter a problem please get in touch with us via info@sensoria.org.uk
Postal address:
Sensoria,
32-40 Bank Street,
Sheffield S1 2DS
United Kingdom